The successful candidate will be responsible for developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers, vendors and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients and meeting the target revenue and profit set out by the company.

The Person:

The Account manager is expected to have the following skills, knowledge, and abilities for productive performance on the job:
• Diploma or Bachelor’s degree in information technology, marketing, business, or other related fields
• Minimum 3-5 Working experience in IT sales role preferably servicing mid to large sized enterprise customers 
• Familiarity with a number of IT field concepts, procedures, and practices
• Ability to plan and successfully accomplish company’s goals
• Possess latitude and creativity in handling customers’ accounts
• Ability to relate with customers, top management and junior staff members in the IT department and across other departments of the client environment
• Ability to manage more than one account at the same time as dictated by the company’s requirements at any particular time
• Ability to maximize all business opportunities relating to each customer, like sales and marketing campaigns, resource requirements, and revenue forecasts
• Aggressive, perseverance and hunger for learning and business
• Good presentation, interpersonal and communication skills

Core Responsibilities:

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for working with the internal team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams